Refund & Returns Policy

At MedgearExpress, we are committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, our Refund Policy allows you to return or exchange products under specific conditions outlined below. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may return or exchange any unused, unopened item within 30 days of the purchase date. To qualify for a return, the following conditions must be met:

• The item must be in its original packaging, unused, and in the same condition as when it was received.
• Certain items, such as personal care products, consumable goods, or custom orders, may not be eligible for return due to hygiene and health regulations. Please check the product description for return eligibility before making a purchase.

2. Return Process

To initiate a return, please contact our customer service team at returns@medgearexpress.com. In your request, please include your order number, the reason for the return, and any relevant details about the product’s condition. Our customer service team will respond with instructions on how to proceed.

Once your return is approved, you will receive a return shipping label. Please securely package the item and attach the label to the outside of the box. Returns must be shipped within 7 days of receiving the return authorization.

3. Refunds

After we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method within 7-10 business days. Refunds may take additional time to appear on your statement, depending on your bank or credit card provider.

Please note that original shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part (such as receiving the wrong or damaged item).

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and indicate that you prefer an exchange. Exchanges are subject to product availability. If the requested product is not available, we will issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@medgearexpress.com. Provide us with your order number, a description of the issue, and photos of the damage or defect. We will arrange for a replacement or refund as soon as possible at no additional cost to you.

6. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

• Custom or personalized products
• Personal care items (e.g., bath seats, commodes) once opened
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Gift cards

7. Restocking Fees

In some cases, a 10% restocking fee may be applied to returned items. This fee helps cover the costs associated with processing and restocking returned items. If a restocking fee applies to your return, it will be clearly stated in the return authorization email.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

1. Check your bank or credit card statement to ensure the refund has not been posted.
2. Contact your bank or credit card provider, as refunds may take time to process.
3. If you’ve completed the above steps and still have not received your refund, please contact us at returns@medgearexpress.com for further assistance.

9. Return Shipping Costs

In most cases, the customer is responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving an incorrect or damaged item. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items.

10. Refund Exceptions

Please note that certain circumstances may affect the approval or amount of your refund, including:

• Items returned without prior authorization
• Items received outside of the 30-day return window
• Items that are damaged or missing parts due to customer handling

In such cases, we may issue a partial refund or decline the refund altogether.

11. Contact Us

If you have any questions about our refund or return policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with MedgearExpress is smooth and satisfactory.

Email: returns@medgearexpress.com