Privacy Policy

At MedgearExpress, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website. We are committed to ensuring the confidentiality and security of your information, and this policy outlines your rights and how we safeguard your data in compliance with applicable laws.

1. Information We Collect

When you visit or make a purchase on our website, we may collect various types of personal and non-personal information, including:

Personal Information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment details (including credit card information)

Non-Personal Information:

• IP address
• Browser type and version
• Time zone setting
• Operating system and platform
• Referring/exit pages and URL
• Site interaction and usage data (e.g., pages viewed, clicks)

We collect this information when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact customer service
• Browse our website using cookies and tracking technologies

2. How We Use Your Information

We use your personal information for several reasons, including to:

• Process and fulfill your orders, including sending you confirmations, shipping details, and delivery updates.
• Provide customer support, handle inquiries, and resolve any issues related to your purchases.
• Send you promotional offers, newsletters, and product updates, provided you have opted in to receive such communications.
• Improve our website, products, and services based on your feedback and behavior.
• Ensure the security of our website and prevent fraud, unauthorized access, and illegal activities.

3. Sharing of Your Information

We take your privacy seriously and do not sell, trade, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

Service Providers:
We may share your personal information with third-party service providers who perform services on our behalf. This includes:

• Payment processors
• Shipping and fulfillment companies
• Email service providers
• Analytics providers These third parties are required to keep your information confidential and use it solely for the purposes of providing their services.

Legal Compliance:
We may disclose your personal information if required by law or to comply with a legal obligation, such as responding to a court order, government request, or investigation.

Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify you of any such change and provide you with options regarding your information.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for data transmitted between your browser and our website.
• Firewalls and security software to protect our servers and databases.
• Regular security audits and monitoring of our systems to detect vulnerabilities and threats.

Despite these efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us enhance your experience on our website. We use cookies and other tracking technologies to:

• Remember your preferences and login details
• Track your browsing behavior to improve our website functionality and performance
• Provide personalized content and recommendations
• Analyze website traffic and usage patterns for improvements

You can disable cookies through your browser settings; however, some features of our website may not function properly without cookies.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you and obtain a copy of it.
• Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us, and we will promptly delete such information.

8. Third-Party Links

Our website may contain links to third-party websites, products, or services that are not affiliated with us. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Email: privacy@medgearexpress.com